We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Your purchase is eligible for exchange only if it meets the following conditions:

• There will be no exchange or return on discounted products or products purchased a during sale

• If the product you receive has a genuine quality/manufacturing defect, please do photograph this as soon as you have opened the packaging

• If your purchase meets our return criteria stated above, please contact our care team within 2 working days of delivery with the following information:

- Order number

- Delivery address

- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at hello@beruru.com or call our customer care at +91 6366 843 598 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 24 working hours.

A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused with the original tags are intact.

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time, this shall be conveyed by our customer care team.